300 Valentine Street

Hackettstown, NJ 07840

Phone: 908.852.7677

Fax: 908.852.6884

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HOME EQUITY LOAN CUSTOMER ATTRITION & RETENTION

    Home Equity Loan Customer Attrition & Retention, the first study of this subject ever done, is now available for purchase.

    The study includes data on the recent one-year attrition and retention rates of more than 200 home equity lending institutions - and in each of more than 500 populous U.S. counties, organized by metro area.

    The study breaks out attrition by cause:  loans retained, and loans lost to moves, foreclosures, first-lien mortgage refinance payoffs, and "replacement" home equity products.

    Also included are two Excel workbooks that can be used to make peer comparisons easy on every attrition detail. 

Published in December, 2010.

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